Frequently Asked Questions
- How can I purchase a Reverie timepiece and where can I see one?
Reverie timepieces can be purchased directly from our webstore. We offer a range of secure payment options through PayPal. Please note you do not need a PayPal account to make payment; simply check out as a Guest and enter your credit/debit card details when prompted.
You can also see our watches in the metal at our trusted retailers here. We recommend reading third party reviews to get a better idea of our timepieces if our retailers are not near you - check them out here.
- When will I receive my Reverie timepiece and what are your delivery procedures?
Timepieces will be delivered within 5-10 working days depending on your location. We use DHL Express with tracking for all deliveries. Please note that we can ship only to a physical street address and not to a PO box.
Our parcels will be marked as commercial items and will be assigned the correct item value for customs purposes. Responsibility for delays incurred by the courier or customs will not be borne by us. Also, we are not responsible for any customs duty or VAT/taxes which are applicable.
- What is the value of a mechanical watch movement?
Mechanical movements display the time through an intricate system of components working in tandem to regulate the release of power from a wound spring. Compared to battery-powered watches, mechanical watches are generally regarded as more desirable due to their historical importance, sophisticated craftsmanship and beauty in motion. A fine mechanical watch movement is an engineering marvel and is the culmination of the watchmaker’s art.
- Is there a warranty for Reverie timepieces?
In general, your Reverie timepiece is covered by a repair warranty valid for a period of 1 year starting from the date of purchase. Our warranty only covers the reparation of the timepiece’s mechanical movement and does not extend to any scratches, dents or any damage whatsoever to the watch case, crystal/glass, crown/stem, strap or buckle. The warranty also does not extend to damage resulting from wear under conditions exceeding the watch water resistance limitations. The repair warranty is valid only if your timepiece is directly purchased from us or our authorized retailers, and is available to the original buyer only. Lastly, the warranty is void if your timepiece has been repaired by any party apart from our own repair team. Excellent after-sales service is important to us so feel free to email email@example.com in the unlikely event your timepiece needs repair.
- What is your return policy?
You can return your Reverie timepiece within 7 days of receiving it and we are unable to accept any return requests after this period. Return requests must be made via emailing firstname.lastname@example.org with the reference number of your order and the name of the buyer. Please note all postage and insurance fees for the parcel will be borne by you for returns.
Please wait for our email acceptance of your return request before posting the timepiece back to us. The acceptance of your return request is up to our discretion and conditional on the timepiece being returned in its original condition and packaging.
Once we receive the timepiece and ensure that its physical condition is acceptable, we will refund the price paid for the timepiece less a 10% restocking fee (covers our initial shipping cost to you) as soon as possible - we aim to do this within 3 business days.